How do I use traceroute?

Traceroute is a tool used for diagnosing network-related issues. It does this by displaying the route to the destination specified—a domain name or an IP address—and records how long it takes packets to reach that destination. Occasionally, we may ask you to perform a traceroute. Here's how to do it on our 3 hosting platforms:

Windows

• Click 'Start'
• Type in ​Run and then click on the icon that appears (a box should open)
• Type cmd and then press OK to open command prompt
• In the window that appears, type in: tracert yourdomain.com (or the IP address depending on the issue) and then press 'Enter'.

Apple iOS

• Browse to Applications -> Utilities -> Network Utility -> Traceroute
• Enter the domain or IP address you need to diagnose, then select Trace

Linux

• Open a Terminal window
• Type: traceroute yourdomain.com (or replace 'yourdomain.com' with an IP address if requested to do so)